Agency Policies

Child Care Choices strictly adheres to several policies regarding the services we provide.
You will find brief description of our policies below. For a complete policy, as written, please contact us at 1-800-92CHILD.

Child Care Choices Services Complaint
We’re hopeful our staff was courteous and helpful to you, but if you have concerns regarding the service you received, please contact our Executive Director by phone at 1-800-92CHILD or by email to director@childcarechoices.org.

Child Care Referral Disclaimer
Child Care Choices believes parents are best able to choose child care for their children. We help parents find the most child care options and encourage them to use their knowledge as they make their choice. We urge parents to interview and check references before leaving a child in any provider's care. It is the parents’ decision in who they decide for child care. All of the information we have for providers, we have received either from them or from other public sources. We do not guarantee the information about the providers nor do we license, endorse or recommend any of them.

Confidentiality
Child Care Choices believes parent and provider files are confidential. Only necessary staff will have access to parent or provider files. The only exception is with government agencies. Only staff involved in the referral process will have access to information provided by the parent. All conversations are kept private within the office. Staff will be courteous and respectful to all customers.

Provider Complaint Policy
If you have questions or concerns about any provider after contacting or meeting them, we would welcome your feedback. We would also encourage you to contact the appropriate licensing and/or regulatory agency. Contact information for those agencies are listed below.

Ohio Department of Job and Family Services Phone: 614-466-1043	Ohio Department of Education Phone: 877-644-6338
Crawford County Job & Family Services 224 Norton Way Bucyrus, Ohio 44820 Phone: 419-562-0015 Hours of operation: 8a-4p, Mon-Fri	Morrow County Job & Family Services 619 W Marion Rd Mt Gilead, Ohio 43338 Phone: 419-947-9111, 1-800-668-6458 Hours of operation: 8a-4:30p, Mon-Fri
Marion County Job & Family Services PO Box 1817 Marion, Ohio 43301-1817 Phone: 740-387-8560 Hours of operation: 8a-5:30p Mon; 8a-5p Tue-Fri	Richland County Job & Family Services PO Box 188 Mansfield, Ohio 44901 Phone: 419-774-5400 Hours of operation: 7:45a-4p, Mon-Fri

Child Care Choices Services Complaint We’re hopeful our staff was courteous and helpful to you, but if you have concerns regarding the service you received, please contact our Executive Director by phone at 1-800-92CHILD or by email to director@childcarechoices.org.

Provider Complaint Policy If you have questions or concerns about any provider after contacting or meeting them, we would welcome your feedback. We would also encourage you to contact the appropriate licensing and/or regulatory agency. Contact information for those agencies are listed below.

Child Care Choices Services Complaint
We’re hopeful our staff was courteous and helpful to you, but if you have concerns regarding the service you received, please contact our Executive Director by phone at 1-800-92CHILD or by email to director@childcarechoices.org.

Provider Complaint Policy
If you have questions or concerns about any provider after contacting or meeting them, we would welcome your feedback. We would also encourage you to contact the appropriate licensing and/or regulatory agency. Contact information for those agencies are listed below.